※ 引述《pigers (pigers)》之銘言： : 非常感謝你的回覆 : 以下是亞馬遜給我的回覆 : Hello, : I'm sorry to hear that the items you received wasn't what you expected : and you couldn't resolve the concerns with the seller, CY LTD. : Amazon Marketplace listings are created by sellers other than Amazon.com. : When you buy an item at Amazon Marketplace, the individual seller processes : and ship your order. : When you order from one of our Amazon Merchant the order is placed online, : using the Amazon.com order form. The information necessary to fulfill your : order is then transmitted to the individual seller, who will handle all : details of order fulfillment and support. : Because we are not directly involved in the fulfillment of your order, : we are not able to send a replacement on the seller's behalf. We do, however, : offer a full refund through our A-to-z Guarantee in the event that you don't : receive your order or received damaged/defective/incorrect items. : Therefore, I've submitted an A-to-z Guarantee claim on your behalf for order : #102-xxxxxxxxxx（不知道放出來好不好先隱藏）. : If your claim goes through, your Visa card will be : reimbursed directly. : To track the progress of your claim, visit the Order Summary in Your Account : and click the "Problem with this order?" button: : https：（一個連結） : Information about A-to-z Guarantees can be found here: : http://www.amazon.com/help/a-to-z-guarantee : If the seller asks you return, please wait till the seller reply back : with the return mailing label. You no need to return the item at your : expense. : ^^^^^^^^^^請教，上面這段翻譯出來是說要等待賣家要求退貨我才要動作 : 所以要按退件這件事情變成我看不懂的地方 不是上面這個意思 這段翻譯如下: 若賣家要求你將物品退回 請你等到賣家給你已經付費的退貨郵寄單 你不需要自己付費將產品寄回 解釋:已經付費的退貨郵寄單指的是 通常是UPS/Fedex/USPS等系統 賣家已付費郵資 或賣家有簽約帳號 會直接從他們的帳號扣款 : I've forwarded the details you sent us to our investigations team. : I'd like to ask you to send a report to our investigations team about this. : They deal with possible violations of our seller policies. Each report they : receive is investigated and the appropriate action is taken. Please go to : the URL below and select "Report a violation of our rules" as : the subject line: : http://www.amazon.com/gp/help/reports : Please know that we do take the feedback and performance records of : sellers very seriously. We monitor seller performance and we'll close : an account when warranted. : Anytime you buy from an Amazon Merchant or an Amazon Marketplace seller, : we encourage you to rate the seller's performance through feedback. : You have 90 days from the date of your order to leave your rating and : comments. : For more information and instructions on how to rate your seller, : see the Help page below: : http://www.amazon.com/gp/help/customer/display.html?nodeId=537806 : We look forward to seeing you again soon. : Thank you for your inquiry. Did I solve your problem? : If yes, please click here: : http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hy : If no, please click here: : http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hn : Best Regards, : Manisekaran R. : Amazon.com : Your feedback is helping us build Earth's Most Customer-Centric Company. : http://www.amazon.com/your-account : 關於寄回地點 : 讓我想起跟賣家的對話，他要我寄到中國辦公室，才可以給我退貨費 : 好像如果我按退貨會退到美國 : （可是他的東西確卻實實是來自大陸） : 以下是對方的回信 這個對方是誰? 看起來應該是賣家?? : Amazon is a good shopping website，they not allow seller to sell fake items : ，our supplier is a USA company，I : said before the barcode is a : sticker ，and we not used on online shopping！ 我看不懂這個意思? 我猜測翻譯如下: 賣家說我們的東西來自美國的公司? 但是產品條碼只是個貼紙 但是我們不會貼在網路上販賣的東西? 如果是上面這個意思...那是跟你裝肖耶 產品條碼一定只能貼在認證的產品上 Ergo幾乎都是大陸做的 supplier是USA嗎? logo的確是美商啦 不然他是在說 這是大陸工廠留出來的瑕疵品? (是ergo嗎? 我忘記你買甚麼了) : also we accept the return : with full refund！if you need I pay return fee，sorry it really hard to : charge on amazon seller system，we can not refund more than you pay on Amazon！ : please understand it！ 這個更奇怪了? 為什麼不能全額退費? 他們也沒付更多給你阿? 應該只是他們不想付運費 : we : contact Chinese office will receiving your package return ，the shipping : cost much less than shipping to USA！ : please understand us will try our best to solve your problems！ : Waiting your respond！let us solve together！ 別理他 按照之前的網友和amazon跟你說的 等他把UPS的已付費條碼寄到你email (我猜應該會給UPS 因為UPS好像大量簽約比較便宜?) 你只需要把它印出來 貼上去紙箱 拿去UPS各地的分行寄 免費! : 謝謝你的解答，我真的需要更多的建議 : 才能繼續完成這件事情 : ※ 引述《eric12356 (哩公蝦?)》之銘言： : : 你還是必須要按下退貨， : : Amazon會給你應有的退貨寄件資訊(應該)， : : 千萬別直接莽撞的寄到賣家回給你的地址， : : 務必確定這兩個是否一樣， : : 然後你們往來的書信都是透過Amazon對吧? : : 不是另外email哄? : : 確保你們往來的信件都是透過amazon的平台， : : 這樣amazon才會有記錄，以利後續評估。 : : 再來寄件千萬要有追蹤碼，有掛號簽收最好， : : 最後，退款的部份，能交給amazon處理最好， : : amazon基本上會將當初你付的費用全額退還， : : 如果要讓賣家連寄件費用一併退款給你，那盡量別分批， : : 能的話請他一次退，能要求越早退越好， : : 免得到時候夜長夢多。 : : Good Luck! --

※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 114.40.148.109