實在非常感謝你與各位網友的幫忙 老實說，我不太願意直接跟客服對話的主要原因是我的爛英文 所以我一開始選擇可以用中文對話的賣家 現在賣家不理我了 當我告訴他我有ergobaby 的說明後 他回信給我： Dear buyer ， please transfer ergo baby comfirmation letter to me！we need to contact our supplier，it is very important to us，thank you very much！ For your order！Do you Choose return or refund，if return i will give you our Chinese office address。and you need told me shipping charge from TW to Ningbo China at first，for partial refund I would like refund 100 dolloar！ waiting your fianal decision！ 发自我的 iPhone 在 Aug 24, 2012，10:30，binghuatsai - Amazon Marketplace<[e-mail address removed]> 写道： 我看了之後很不爽的回信給他 如下： 很抱歉，我无法将我获得的资料寄给你。我不是你的下属。我是你的顾客。 你有许多方式验证产品的正确性，而不是由我服务你。这不是一个商业人该有的态度。 你让我觉得你非常消极的在处理我的订单，我已经快要没有耐性了。我还有小孩要照顾。请给我在此网站下单所应该有的服务品质。 不是我服務你 ︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿結束 之前對方同意 我寄回他們中國辦公室 然後把運費一起退給我 還跟我說按下退貨後會先 退一百 但我沒作 主要原因有二 1.我怕按下退貨後，等同契約作廢 2.我覺得這如同網路詐騙，沒被抓到 就賺了 被抓到 只是把費用退還 再繼續詐騙其他人，我希望他能有一定的 （疼痛） 接下來我應該以亞馬遜客服為主，會參考這篇內容 好好的告訴亞馬遜客服 真的非常感謝各位的幫忙 朋友問我這樣玩，花這麼多時間值得嗎？ 我告訴他，這已經不是花費價值問題了，而是這樣執行最後的結果是怎樣 我想要看到結果。 反正最壞只是花費七千得到兩個仿冒品 這也是一種經驗 我會繼續把後續貼上，除非網友覺得造成本版的困擾 那我會停止的。 D: 其實收到假貨只要聯絡amazon就全解決了 : 不需要花那麼多精力在跟賣家吵 : 我幫你問過Amazon.com了 : 只要確定商品有問題 : 30天內連絡他們一定全額退費 : 但因為你的商品的運費高達60元 : 所以客服在不清楚你的商品情況下 : 還不能給我肯定的答覆會不會連運費也退了 : 另外Amazon上面不能賣拿假貨當真貨賣 : 所以你要去這個網址 : http://www.amazon.com/gp/help/reports 去檢舉賣家 : 原文在這了(英文字太多,看起來礙眼不好意思) : You are now connected to Kaviraj from Amazon.com. : Me:Hi there, I am going to buy a product called Ergo Baby Carrier. After : checking reviews, I found some reviewrs said the item is fake one : (http://www.amazon.com/Ergo-Carrier-Black-Camel-Lining/product-reviews/B0010PW3A4/ref=cm_cr_pr_hist_1?ie=UTF8&filterBy=addOneStar&showViewpoints=0) : , but the seller still got a very high credit from other reviewers. Once I got the product from Amazon third party seller but found it was fake. What should : I do if the seller don't want to refund me full price including shipping fee. : Kaviraj:Hello, my name is Kaviraj from Amazon.com. : Me:Hi Kaviraj : Did you see my question? : Kaviraj:I see that the item you wish to purchase is fulfilled by Amazon. : If you face any problem with your item,, you can return the item within 30 : days. We'll issue a full refund for you. : Me:I have this concern because my friend just bought one from Amazon from : different seller. I am not sure who is fulfilled by amazon or not. But she : got the fake one, the material is so bad and confirmed with the Ergo Baby : official company she got the fake one. : Should I suggest her contact Amazon.com too? Right new she is trying to argue it with the seller, and look like the seller : admit it is fake. I can not believe we buy items from Amazon has a probility to get the fake : one. : Kaviraj:I'm sorry about the problem. Ask your friend to contact Amazon by : login to the account through which the item was purchased. : Me:There is another problem. Because the item was shipped outside the US. The : shipping fee was about 60 bucks, so can she still get the full refund? : Kaviraj:Before seeing the order I couldn't provide more information. Please : ask your friend to contact us with her account. We'll be able to provide you : with more informations you needed. : Me:Okay. Thanks. If the seller sold fake items on Amazon. Will Amazon : stop the sller's right to sell more items on Amazon? I mean...punishment : Kaviraj:I'd like to ask you to send a report to our investigations team about : this. They deal with possible violations of our seller policies. Each report : they receive is investigated and the appropriate action is taken. : Please go to the URL below and select "Report a violation of our rules" as : the subject line: : http://www.amazon.com/gp/help/reports : The Listing ID field is optional. If you don't have that information, please : just enter "Not Applicable" when submitting the form. : Me:Got it. Thank you very much. : Kaviraj:You're welcome. : Me:Bye. : Kaviraj:Is there anything else I can do for you today? : Me:No, you are very good. Have a nice day. : Kaviraj:Thank you for contacting Amazon.com. We hope to see you again soon! : Please click the end chat link to close this window. : ※ 引述《pigers (pigers)》之銘言： : : 我一定是太閒，或者是颱風天沒事作（我還有小孩要照顧） : : 也有可能是不甘心 : : 這晚上周旋在 賣家 多次對話 : : 他說可以寄回去給他 還有願意把運送費用 退給我 : : 好像不錯 可是耗了這麼多時間 那我被他耍半天 又不甘心 : : 我有依照網友建議 寄信給 ergo baby客服 : : 原本回信說，不對不是推薦店家購買的物品做服務 : : （應該是這意思，我的英文很破，配合google翻譯得到的） : : 可能被假貨 煩到受不了了 : : 我回信給該公司，告知 貴公司有連結到亞馬遜 : : 貴公司可以保證此連結的物品都是正品嗎？ : : 他才回覆給我 : : 我給的外盒照片 不像他們公司的外盒 所以是假貨 : : 於是我再告訴賣家 我想得到我選擇亞馬遜 該有的品質與服務 : : 如果要劣品 我可以選擇掏寶網 不用活受罪 : : 請賣家給我應該有的結果 : : 對方回覆給我 ..........還是在拖 : : 於是我告訴他我從原廠得到的結果 : : 目前還沒回覆 : : 我已經在考慮是不是直接跟 亞馬遜的客服說明一切 : : 請問各位 如果是你會怎麼作？？ --

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