实在非常感谢你与各位网友的帮忙 老实说，我不太愿意直接跟客服对话的主要原因是我的烂英文 所以我一开始选择可以用中文对话的卖家 现在卖家不理我了 当我告诉他我有ergobaby 的说明後 他回信给我： Dear buyer ， please transfer ergo baby comfirmation letter to me！we need to contact our supplier，it is very important to us，thank you very much！ For your order！Do you Choose return or refund，if return i will give you our Chinese office address。and you need told me shipping charge from TW to Ningbo China at first，for partial refund I would like refund 100 dolloar！ waiting your fianal decision！ 发自我的 iPhone 在 Aug 24, 2012，10:30，binghuatsai - Amazon Marketplace<[e-mail address removed]> 写道： 我看了之後很不爽的回信给他 如下： 很抱歉，我无法将我获得的资料寄给你。我不是你的下属。我是你的顾客。 你有许多方式验证产品的正确性，而不是由我服务你。这不是一个商业人该有的态度。 你让我觉得你非常消极的在处理我的订单，我已经快要没有耐性了。我还有小孩要照顾。请给我在此网站下单所应该有的服务品质。 不是我服务你 ︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿结束 之前对方同意 我寄回他们中国办公室 然後把运费一起退给我 还跟我说按下退货後会先 退一百 但我没作 主要原因有二 1.我怕按下退货後，等同契约作废 2.我觉得这如同网路诈骗，没被抓到 就赚了 被抓到 只是把费用退还 再继续诈骗其他人，我希望他能有一定的 （疼痛） 接下来我应该以亚马逊客服为主，会参考这篇内容 好好的告诉亚马逊客服 真的非常感谢各位的帮忙 朋友问我这样玩，花这麽多时间值得吗？ 我告诉他，这已经不是花费价值问题了，而是这样执行最後的结果是怎样 我想要看到结果。 反正最坏只是花费七千得到两个仿冒品 这也是一种经验 我会继续把後续贴上，除非网友觉得造成本版的困扰 那我会停止的。 D: 其实收到假货只要联络amazon就全解决了 : 不需要花那麽多精力在跟卖家吵 : 我帮你问过Amazon.com了 : 只要确定商品有问题 : 30天内连络他们一定全额退费 : 但因为你的商品的运费高达60元 : 所以客服在不清楚你的商品情况下 : 还不能给我肯定的答覆会不会连运费也退了 : 另外Amazon上面不能卖拿假货当真货卖 : 所以你要去这个网址 : http://www.amazon.com/gp/help/reports 去检举卖家 : 原文在这了(英文字太多,看起来碍眼不好意思) : You are now connected to Kaviraj from Amazon.com. : Me:Hi there, I am going to buy a product called Ergo Baby Carrier. After : checking reviews, I found some reviewrs said the item is fake one : (http://www.amazon.com/Ergo-Carrier-Black-Camel-Lining/product-reviews/B0010PW3A4/ref=cm_cr_pr_hist_1?ie=UTF8&filterBy=addOneStar&showViewpoints=0) : , but the seller still got a very high credit from other reviewers. Once I got the product from Amazon third party seller but found it was fake. What should : I do if the seller don't want to refund me full price including shipping fee. : Kaviraj:Hello, my name is Kaviraj from Amazon.com. : Me:Hi Kaviraj : Did you see my question? : Kaviraj:I see that the item you wish to purchase is fulfilled by Amazon. : If you face any problem with your item,, you can return the item within 30 : days. We'll issue a full refund for you. : Me:I have this concern because my friend just bought one from Amazon from : different seller. I am not sure who is fulfilled by amazon or not. But she : got the fake one, the material is so bad and confirmed with the Ergo Baby : official company she got the fake one. : Should I suggest her contact Amazon.com too? Right new she is trying to argue it with the seller, and look like the seller : admit it is fake. I can not believe we buy items from Amazon has a probility to get the fake : one. : Kaviraj:I'm sorry about the problem. Ask your friend to contact Amazon by : login to the account through which the item was purchased. : Me:There is another problem. Because the item was shipped outside the US. The : shipping fee was about 60 bucks, so can she still get the full refund? : Kaviraj:Before seeing the order I couldn't provide more information. Please : ask your friend to contact us with her account. We'll be able to provide you : with more informations you needed. : Me:Okay. Thanks. If the seller sold fake items on Amazon. Will Amazon : stop the sller's right to sell more items on Amazon? I mean...punishment : Kaviraj:I'd like to ask you to send a report to our investigations team about : this. They deal with possible violations of our seller policies. Each report : they receive is investigated and the appropriate action is taken. : Please go to the URL below and select "Report a violation of our rules" as : the subject line: : http://www.amazon.com/gp/help/reports : The Listing ID field is optional. If you don't have that information, please : just enter "Not Applicable" when submitting the form. : Me:Got it. Thank you very much. : Kaviraj:You're welcome. : Me:Bye. : Kaviraj:Is there anything else I can do for you today? : Me:No, you are very good. Have a nice day. : Kaviraj:Thank you for contacting Amazon.com. We hope to see you again soon! : Please click the end chat link to close this window. : ※ 引述《pigers (pigers)》之铭言： : : 我一定是太闲，或者是台风天没事作（我还有小孩要照顾） : : 也有可能是不甘心 : : 这晚上周旋在 卖家 多次对话 : : 他说可以寄回去给他 还有愿意把运送费用 退给我 : : 好像不错 可是耗了这麽多时间 那我被他耍半天 又不甘心 : : 我有依照网友建议 寄信给 ergo baby客服 : : 原本回信说，不对不是推荐店家购买的物品做服务 : : （应该是这意思，我的英文很破，配合google翻译得到的） : : 可能被假货 烦到受不了了 : : 我回信给该公司，告知 贵公司有连结到亚马逊 : : 贵公司可以保证此连结的物品都是正品吗？ : : 他才回覆给我 : : 我给的外盒照片 不像他们公司的外盒 所以是假货 : : 於是我再告诉卖家 我想得到我选择亚马逊 该有的品质与服务 : : 如果要劣品 我可以选择掏宝网 不用活受罪 : : 请卖家给我应该有的结果 : : 对方回覆给我 ..........还是在拖 : : 於是我告诉他我从原厂得到的结果 : : 目前还没回覆 : : 我已经在考虑是不是直接跟 亚马逊的客服说明一切 : : 请问各位 如果是你会怎麽作？？ --

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