非常感謝你的回覆 以下是亞馬遜給我的回覆 Hello, I'm sorry to hear that the items you received wasn't what you expected and you couldn't resolve the concerns with the seller, CY LTD. Amazon Marketplace listings are created by sellers other than Amazon.com. When you buy an item at Amazon Marketplace, the individual seller processes and ship your order. When you order from one of our Amazon Merchant the order is placed online, using the Amazon.com order form. The information necessary to fulfill your order is then transmitted to the individual seller, who will handle all details of order fulfillment and support. Because we are not directly involved in the fulfillment of your order, we are not able to send a replacement on the seller's behalf. We do, however, offer a full refund through our A-to-z Guarantee in the event that you don't receive your order or received damaged/defective/incorrect items. Therefore, I've submitted an A-to-z Guarantee claim on your behalf for order #102-xxxxxxxxxx（不知道放出來好不好先隱藏）. If your claim goes through, your Visa card will be reimbursed directly. To track the progress of your claim, visit the Order Summary in Your Account and click the "Problem with this order?" button: https：（一個連結） Information about A-to-z Guarantees can be found here: http://www.amazon.com/help/a-to-z-guarantee If the seller asks you return, please wait till the seller reply back with the return mailing label. You no need to return the item at your expense. ^^^^^^^^^^請教，上面這段翻譯出來是說要等待賣家要求退貨我才要動作 所以要按退件這件事情變成我看不懂的地方 I've forwarded the details you sent us to our investigations team. I'd like to ask you to send a report to our investigations team about this. They deal with possible violations of our seller policies. Each report they receive is investigated and the appropriate action is taken. Please go to the URL below and select "Report a violation of our rules" as the subject line: http://www.amazon.com/gp/help/reports Please know that we do take the feedback and performance records of sellers very seriously. We monitor seller performance and we'll close an account when warranted. Anytime you buy from an Amazon Merchant or an Amazon Marketplace seller, we encourage you to rate the seller's performance through feedback. You have 90 days from the date of your order to leave your rating and comments. For more information and instructions on how to rate your seller, see the Help page below: http://www.amazon.com/gp/help/customer/display.html?nodeId=537806 We look forward to seeing you again soon. Thank you for your inquiry. Did I solve your problem? If yes, please click here: http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hy If no, please click here: http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hn Best Regards, Manisekaran R. Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account 關於寄回地點 讓我想起跟賣家的對話，他要我寄到中國辦公室，才可以給我退貨費 好像如果我按退貨會退到美國 （可是他的東西確卻實實是來自大陸） 以下是對方的回信 Amazon is a good shopping website，they not allow seller to sell fake items ，our supplier is a USA company，I said before the barcode is a sticker ，and we not used on online shopping！also we accept the return with full refund！if you need I pay return fee，sorry it really hard to charge on amazon seller system，we can not refund more than you pay on Amazon！ please understand it！ we contact Chinese office will receiving your package return ，the shipping cost much less than shipping to USA！ please understand us will try our best to solve your problems！ Waiting your respond！let us solve together！ 謝謝你的解答，我真的需要更多的建議 才能繼續完成這件事情 ※ 引述《eric12356 (哩公蝦?)》之銘言： : 你還是必須要按下退貨， : Amazon會給你應有的退貨寄件資訊(應該)， : 千萬別直接莽撞的寄到賣家回給你的地址， : 務必確定這兩個是否一樣， : 然後你們往來的書信都是透過Amazon對吧? : 不是另外email哄? : 確保你們往來的信件都是透過amazon的平台， : 這樣amazon才會有記錄，以利後續評估。 : 再來寄件千萬要有追蹤碼，有掛號簽收最好， : 最後，退款的部份，能交給amazon處理最好， : amazon基本上會將當初你付的費用全額退還， : 如果要讓賣家連寄件費用一併退款給你，那盡量別分批， : 能的話請他一次退，能要求越早退越好， : 免得到時候夜長夢多。 : Good Luck! : ※ 引述《pigers (pigers)》之銘言： : : 實在非常感謝你與各位網友的幫忙 : : 老實說，我不太願意直接跟客服對話的主要原因是我的爛英文 : : 所以我一開始選擇可以用中文對話的賣家 : : 現在賣家不理我了 : : 當我告訴他我有ergobaby 的說明後 : : 他回信給我： : : Dear buyer ， : : please transfer ergo baby comfirmation letter to me！we need to contact our supplier，it is very important to us，thank you very much！ : : For your order！Do you Choose return or refund，if return i will give you our Chinese office address。and you need told me shipping charge from TW to Ningbo China at first，for partial refund I would like refund 100 dolloar！ : : waiting your fianal decision！ : : 发自我的 iPhone : : 在 Aug 24, 2012，10:30，binghuatsai - Amazon Marketplace<[e-mail address removed]> 写道： : : 我看了之後很不爽的回信給他 : : 如下： : : 很抱歉，我无法将我获得的资料寄给你。我不是你的下属。我是你的顾客。 : : 你有许多方式验证产品的正确性，而不是由我服务你。这不是一个商业人该有的态度。 : : 你让我觉得你非常消极的在处理我的订单，我已经快要没有耐性了。我还有小孩要照顾。请给我在此网站下单所应该有的服务品质。 --

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