非常感谢你的回覆 以下是亚马逊给我的回覆 Hello, I'm sorry to hear that the items you received wasn't what you expected and you couldn't resolve the concerns with the seller, CY LTD. Amazon Marketplace listings are created by sellers other than Amazon.com. When you buy an item at Amazon Marketplace, the individual seller processes and ship your order. When you order from one of our Amazon Merchant the order is placed online, using the Amazon.com order form. The information necessary to fulfill your order is then transmitted to the individual seller, who will handle all details of order fulfillment and support. Because we are not directly involved in the fulfillment of your order, we are not able to send a replacement on the seller's behalf. We do, however, offer a full refund through our A-to-z Guarantee in the event that you don't receive your order or received damaged/defective/incorrect items. Therefore, I've submitted an A-to-z Guarantee claim on your behalf for order #102-xxxxxxxxxx（不知道放出来好不好先隐藏）. If your claim goes through, your Visa card will be reimbursed directly. To track the progress of your claim, visit the Order Summary in Your Account and click the "Problem with this order?" button: https：（一个连结） Information about A-to-z Guarantees can be found here: http://www.amazon.com/help/a-to-z-guarantee If the seller asks you return, please wait till the seller reply back with the return mailing label. You no need to return the item at your expense. ^^^^^^^^^^请教，上面这段翻译出来是说要等待卖家要求退货我才要动作 所以要按退件这件事情变成我看不懂的地方 I've forwarded the details you sent us to our investigations team. I'd like to ask you to send a report to our investigations team about this. They deal with possible violations of our seller policies. Each report they receive is investigated and the appropriate action is taken. Please go to the URL below and select "Report a violation of our rules" as the subject line: http://www.amazon.com/gp/help/reports Please know that we do take the feedback and performance records of sellers very seriously. We monitor seller performance and we'll close an account when warranted. Anytime you buy from an Amazon Merchant or an Amazon Marketplace seller, we encourage you to rate the seller's performance through feedback. You have 90 days from the date of your order to leave your rating and comments. For more information and instructions on how to rate your seller, see the Help page below: http://www.amazon.com/gp/help/customer/display.html?nodeId=537806 We look forward to seeing you again soon. Thank you for your inquiry. Did I solve your problem? If yes, please click here: http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hy If no, please click here: http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hn Best Regards, Manisekaran R. Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account 关於寄回地点 让我想起跟卖家的对话，他要我寄到中国办公室，才可以给我退货费 好像如果我按退货会退到美国 （可是他的东西确却实实是来自大陆） 以下是对方的回信 Amazon is a good shopping website，they not allow seller to sell fake items ，our supplier is a USA company，I said before the barcode is a sticker ，and we not used on online shopping！also we accept the return with full refund！if you need I pay return fee，sorry it really hard to charge on amazon seller system，we can not refund more than you pay on Amazon！ please understand it！ we contact Chinese office will receiving your package return ，the shipping cost much less than shipping to USA！ please understand us will try our best to solve your problems！ Waiting your respond！let us solve together！ 谢谢你的解答，我真的需要更多的建议 才能继续完成这件事情 ※ 引述《eric12356 (哩公虾?)》之铭言： : 你还是必须要按下退货， : Amazon会给你应有的退货寄件资讯(应该)， : 千万别直接莽撞的寄到卖家回给你的地址， : 务必确定这两个是否一样， : 然後你们往来的书信都是透过Amazon对吧? : 不是另外email哄? : 确保你们往来的信件都是透过amazon的平台， : 这样amazon才会有记录，以利後续评估。 : 再来寄件千万要有追踪码，有挂号签收最好， : 最後，退款的部份，能交给amazon处理最好， : amazon基本上会将当初你付的费用全额退还， : 如果要让卖家连寄件费用一并退款给你，那尽量别分批， : 能的话请他一次退，能要求越早退越好， : 免得到时候夜长梦多。 : Good Luck! : ※ 引述《pigers (pigers)》之铭言： : : 实在非常感谢你与各位网友的帮忙 : : 老实说，我不太愿意直接跟客服对话的主要原因是我的烂英文 : : 所以我一开始选择可以用中文对话的卖家 : : 现在卖家不理我了 : : 当我告诉他我有ergobaby 的说明後 : : 他回信给我： : : Dear buyer ， : : please transfer ergo baby comfirmation letter to me！we need to contact our supplier，it is very important to us，thank you very much！ : : For your order！Do you Choose return or refund，if return i will give you our Chinese office address。and you need told me shipping charge from TW to Ningbo China at first，for partial refund I would like refund 100 dolloar！ : : waiting your fianal decision！ : : 发自我的 iPhone : : 在 Aug 24, 2012，10:30，binghuatsai - Amazon Marketplace<[e-mail address removed]> 写道： : : 我看了之後很不爽的回信给他 : : 如下： : : 很抱歉，我无法将我获得的资料寄给你。我不是你的下属。我是你的顾客。 : : 你有许多方式验证产品的正确性，而不是由我服务你。这不是一个商业人该有的态度。 : : 你让我觉得你非常消极的在处理我的订单，我已经快要没有耐性了。我还有小孩要照顾。请给我在此网站下单所应该有的服务品质。 --

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