作者chloechloe (C)
看板IntlShopping
標題[問題] ASOS退貨到底要付什麼證據才會退款?
時間Tue Dec 11 16:20:35 2012
11/1我使用Skynet退貨給ASOS,
也馬上寫信告訴ASOS有退貨,ASOS回信:
""It can take up to 21 days, excluding weekends and bank holidays,
for your return to arrive with us. As soon as it does,
we’ll check it to make sure it’s okay,
arrange a refund for you and send you a confirmation email within 48 hours."
11/7 ASOS也已收到貨物,
但因沒有退款,所以我寫信去問,
ASOS的答案變為:
We’ve extended our Returns Policy for Christmas 2012.
Orders placed from 1st November 2012 can be returned for a replacement
or refund up until 23rd January 2013 and are subject to our Returns Policy.
我寫信告知ASOS客服
東西已退,也到ASOS,退貨時也說是21天內就會處理,
客服人員回覆要我給proof of purchase
我給了order號碼,Skynet號碼,收件掃描證明和最原本ASOS的回覆
請問到底要如何才是所謂的proof of purchase?
我已經來回十幾封信了....
感覺他們想耗到明年才肯退款.
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1F：推 aka :我退貨是直接用SKYNET，沒另外寫信，他們收到會通知 12/11 16:25
2F：→ aka :退款也會寄信通知你，我是沒有另外寫信給他們 12/11 16:25
3F：→ aka :通常是兩周內會入帳，你這個CASE有點拖太久了... 12/11 16:26
4F：推 lovisnoopy :上面信的內容是說因應聖誕節退款時間延長至最晚2013 12/11 16:55
5F：→ lovisnoopy :1／23退回嗎？ 12/11 16:56
6F：→ chloechloe :proof of purchase後來我是附Paypal支付給skynet 12/11 18:48
7F：→ chloechloe :的證明,asos才肯退款.希望5-10天後可以看到退款. 12/11 18:49
8F：推 apipi :我11/28用skynet退,12/6就收到確認收到退貨的email 12/12 02:17
9F：→ apipi :周末查網銀已經退款完成了,沒有要proof of purchase 12/12 02:18
10F：推 yan90519 :用skynet真的很快速又不怕寄丟 退款超快下來 12/12 03:20
11F：→ chloechloe :asos還要退我$15的運費,一般會退嗎? 12/12 09:51
12F：推 yan90519 :你應該是收到瑕疵品退貨吧? 12/12 12:22
13F：推 apipi :要退運費當然會要證明啊，實報實銷 12/12 19:57
14F：推 tonglie :你沒附證明人家要怎麼退錢給你囧 12/26 01:18