作者chloechloe (C)
看板IntlShopping
标题[问题] ASOS退货到底要付什麽证据才会退款?
时间Tue Dec 11 16:20:35 2012
11/1我使用Skynet退货给ASOS,
也马上写信告诉ASOS有退货,ASOS回信:
""It can take up to 21 days, excluding weekends and bank holidays,
for your return to arrive with us. As soon as it does,
we’ll check it to make sure it’s okay,
arrange a refund for you and send you a confirmation email within 48 hours."
11/7 ASOS也已收到货物,
但因没有退款,所以我写信去问,
ASOS的答案变为:
We’ve extended our Returns Policy for Christmas 2012.
Orders placed from 1st November 2012 can be returned for a replacement
or refund up until 23rd January 2013 and are subject to our Returns Policy.
我写信告知ASOS客服
东西已退,也到ASOS,退货时也说是21天内就会处理,
客服人员回覆要我给proof of purchase
我给了order号码,Skynet号码,收件扫描证明和最原本ASOS的回覆
请问到底要如何才是所谓的proof of purchase?
我已经来回十几封信了....
感觉他们想耗到明年才肯退款.
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1F：推 aka :我退货是直接用SKYNET，没另外写信，他们收到会通知 12/11 16:25
2F：→ aka :退款也会寄信通知你，我是没有另外写信给他们 12/11 16:25
3F：→ aka :通常是两周内会入帐，你这个CASE有点拖太久了... 12/11 16:26
4F：推 lovisnoopy :上面信的内容是说因应圣诞节退款时间延长至最晚2013 12/11 16:55
5F：→ lovisnoopy :1／23退回吗？ 12/11 16:56
6F：→ chloechloe :proof of purchase後来我是附Paypal支付给skynet 12/11 18:48
7F：→ chloechloe :的证明,asos才肯退款.希望5-10天後可以看到退款. 12/11 18:49
8F：推 apipi :我11/28用skynet退,12/6就收到确认收到退货的email 12/12 02:17
9F：→ apipi :周末查网银已经退款完成了,没有要proof of purchase 12/12 02:18
10F：推 yan90519 :用skynet真的很快速又不怕寄丢 退款超快下来 12/12 03:20
11F：→ chloechloe :asos还要退我$15的运费,一般会退吗? 12/12 09:51
12F：推 yan90519 :你应该是收到瑕疵品退货吧? 12/12 12:22
13F：推 apipi :要退运费当然会要证明啊，实报实销 12/12 19:57
14F：推 tonglie :你没附证明人家要怎麽退钱给你囧 12/26 01:18