大家好:) 我在12/13下單後 隔天覺得SIZE不合取消 寄信給他們要求退款 到了12/17有幫我取消 ORDER STATUS 確實變 CANCELLED 我是用VISA扣款消費的 但打到銀行問 我已經被扣款了 後來我又寄信給他們說 我未收到退款 結果收到以下回信: Hello, Thanks for getting in touch regarding your refund on order 136371496. I can see that a refund was issued to your Visa that you made the original order with on the 19 December 2014. I am sorry it hasn't appeared on your account yet. It has been transferred to your account and if you can contact your bank and give them this bank response code: 918292 they should be able to locate your funds for you. I hope this helps Cheng-Yi. If you need anything else, please get back in touch - I'll be more than happy to help. I hope you have a fantastic New Year. Best wishes, Caroline ASOS Customer Care 請問有人有遇過這情況嗎? 我該如何是好呀? 另外 我前幾天又手滑選錯SIZE 但有及時CANCELLED 現在看銀行 是消費圈存的狀態 爬文是說要等30~40天 所以這是確實取消 也會在將來還給我的吧? 那第一個ORDER呢QQ? 文長 謝謝大家:) --

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