※ 引述《dilen (oops~)》之銘言： : 廠牌:Dell : 型號: complete cover完美保固 : 問題內容: 因為要去澳洲唸書 : 爬文了一陣子想買DELL : 因為真心卡加上現在線上購買的優惠＄5000 : 價格真得很不錯 : 剛寫信去問Dell的客服 : 對方表示complete cover不能轉移到澳洲去耶 : 我很好奇是針對澳洲還是complete cover本身無法轉移 : 有辦法解套嗎？ : 失去了完美保固 就大大減低我購買Dell的誘因了 : 謝謝 在台灣購買的Complete Cover理應包含澳洲,除非他們臨時更改條款 http://www.dell.com/downloads/ap/services/ServicesAgreement/2.pdf 然後澳洲的 Complete Cover條款亦有此條 http://www.dell.com/downloads/ap/services/completecover_completecover guard_aubsd.pdf (請自己接起來,同樣條款於Page12) 請見Page4最下面: This Agreement does not cover and we are not obligated to repair or replace: Any Notebooks and Desktops located outside of the following countries in Asia Pacific: *[1;33mAustralia*[m, New Zealand, Singapore, Malaysia, Thailand, Taiwan, South Korea, India, Hong Kong, and China. 不過有一點要注意的是當你做 International Ownership Transfer時,他有明文排除掉 CompleteCare / CompleteCover (請參考美國或歐洲DELL的International Ownership Transfer網頁,不知道為什麼台灣跟澳洲版都沒連結) 所以你或許可以拿這些資料跟他們問清楚,是不是執行保固轉移後, NBD OnSite部份轉移 過去,而CC部份雖無跟著轉移但是因為澳洲仍在CC保固範圍內,所以依然可以在澳洲享用 Complete Cover. 而即使是真的轉換擁有者,依使用條款上的講法,這個主張應該仍是站得住腳: WHAT HAPPENS IF I SELL THE INSURED PRODUCT? You may transfer the CompleteCover Policy only to subsequent owners of the Product within Asia Pacific countries. Cover will remain for the term of this Cover to all subsequent owners of the Product, but before We provide Cover to a subsequent owner, it is the responsibility of the subsequent Product owner to provide Us with Service Tag and / or invoice information to verify the purchase of CompleteCover Insurance by the Product?s original owner. Transferability. You may transfer this Agreement to subsequent owners of the Product within Asia Pacific countries. We will provide CompleteCover Service for the term of this Agreement to all subsequent owners of the Product, but before we provide CompleteCover Service to a subsequent owner, it is the responsibility of the subsequent Product owner to provide us with Service Tag and/or invoice information to verify the purchase of CompleteCover Service by the Products original owner. CompleteCover Guard Service is not transferable outside of these five (5) countries i.e. Australia, New Zealand, Singapore, Hong Kong and Taiwan. 如果他們主張使用者條款已修改,那請他們提供一份新的使用者條款吧 :p (話說,終於可以回文了....) --

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