※ 引述《dilen (oops~)》之铭言： : 厂牌:Dell : 型号: complete cover完美保固 : 问题内容: 因为要去澳洲念书 : 爬文了一阵子想买DELL : 因为真心卡加上现在线上购买的优惠＄5000 : 价格真得很不错 : 刚写信去问Dell的客服 : 对方表示complete cover不能转移到澳洲去耶 : 我很好奇是针对澳洲还是complete cover本身无法转移 : 有办法解套吗？ : 失去了完美保固 就大大减低我购买Dell的诱因了 : 谢谢 在台湾购买的Complete Cover理应包含澳洲,除非他们临时更改条款 http://www.dell.com/downloads/ap/services/ServicesAgreement/2.pdf 然後澳洲的 Complete Cover条款亦有此条 http://www.dell.com/downloads/ap/services/completecover_completecover guard_aubsd.pdf (请自己接起来,同样条款於Page12) 请见Page4最下面: This Agreement does not cover and we are not obligated to repair or replace: Any Notebooks and Desktops located outside of the following countries in Asia Pacific: *[1;33mAustralia*[m, New Zealand, Singapore, Malaysia, Thailand, Taiwan, South Korea, India, Hong Kong, and China. 不过有一点要注意的是当你做 International Ownership Transfer时,他有明文排除掉 CompleteCare / CompleteCover (请参考美国或欧洲DELL的International Ownership Transfer网页,不知道为什麽台湾跟澳洲版都没连结) 所以你或许可以拿这些资料跟他们问清楚,是不是执行保固转移後, NBD OnSite部份转移 过去,而CC部份虽无跟着转移但是因为澳洲仍在CC保固范围内,所以依然可以在澳洲享用 Complete Cover. 而即使是真的转换拥有者,依使用条款上的讲法,这个主张应该仍是站得住脚: WHAT HAPPENS IF I SELL THE INSURED PRODUCT? You may transfer the CompleteCover Policy only to subsequent owners of the Product within Asia Pacific countries. Cover will remain for the term of this Cover to all subsequent owners of the Product, but before We provide Cover to a subsequent owner, it is the responsibility of the subsequent Product owner to provide Us with Service Tag and / or invoice information to verify the purchase of CompleteCover Insurance by the Product?s original owner. Transferability. You may transfer this Agreement to subsequent owners of the Product within Asia Pacific countries. We will provide CompleteCover Service for the term of this Agreement to all subsequent owners of the Product, but before we provide CompleteCover Service to a subsequent owner, it is the responsibility of the subsequent Product owner to provide us with Service Tag and/or invoice information to verify the purchase of CompleteCover Service by the Products original owner. CompleteCover Guard Service is not transferable outside of these five (5) countries i.e. Australia, New Zealand, Singapore, Hong Kong and Taiwan. 如果他们主张使用者条款已修改,那请他们提供一份新的使用者条款吧 :p (话说,终於可以回文了....) --

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