作者charnj (如果说...)
看板EngTalk
标题[Talk] Customer service
时间Fri Aug 26 11:07:30 2016
Hi everyone, I would like to share some of my experience of my job about the customer service part.
As an oversea sales, we always use the email to discuss the orders with our customers, so it will be very important to write "right things" in the email.
Even you hate this customer, your email attitude should always be plite.
My manager told me, first you have to learn how to explain your idea with more stentences, even a very easy idea, if customer misunderstand, it will become a big headache...
So.. How do you think what is a good customer service should like to be? You can share your idea with me and we can discuss together :)
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1F：→ silentalone: I would say it's responsible and honest to custom 08/27 13:30
2F：→ silentalone: ers. 08/27 13:30
3F：推 nekogogogo: My job is customer service ,too~~ 08/28 10:34
4F：→ charnj: Handling customers is always a tough job~ agreed silen 08/29 10:31
5F：→ charnj: talone that be responsible and honest is very importan 08/29 10:31
6F：→ charnj: t part 08/29 10:31
7F：推 p28524c: Excellent service is like to be polite and sinsere. 09/02 20:07
8F：→ p28524c: Excellent service is like to be polite and sinsere. 09/02 20:07
9F：推 bimmers0: Good customer care is to care what customers care. 09/18 21:15