this is a chat between me and a product service s: Hello! Welcome to xx support. s: How are you doing today? n: Hi, I want to stop my one year plan n: nice s: Okay, sure we will assist you. s: Please allow me 1-2 minutes to review your account details. n: ok, thank you s: Welcome. s: In meanwhile could you please help me with your xx to update your profile. n: xx s: Thank you for the information. s: As you wish to cancel plan I need to transfer the chat to cancellation team. n: Ok, I wnat to cancel s: One moment while I transfer you to the specialist that can assist you. info: Please wait while we connect you to a representative. info: You are now chatting with 'm' m: Thank you for contacting xx membership services. m: Hi m: How are you doing today? n: Hi, I want to cancel my 1 year plan m: May I know the reason that why you wish to cancel the subscription? n: because I don't need to use xx product in the next year, there's no need xx next year m: I would like to inform you that there are so many features to use the xx plan. m: It is the best in xx editing software that supports multiple xx and you can start working by sharing xx directly through m: the xx. m: It can be used for simple xx, adding xx to more complex xx. m: It is compatible with other software like xx, xx and you can use xx to complete the xx in a m: completely different application. m: It is used by most professional xx to get the most out of xx and also allows you to enhance the xx. n: Thanks, my mind is firm to cancel the one year plan m: I do understand but I would suggest you to keep the subscription to avoid the early termination fee. m: You can contact us to cancel the subscription at the end of the annual commitment. n: so the plan will not be auto continue without asking me, it'll ask me whether I want to continue such as send a mial to me? n: mial > mail m: You will get the notification email prior month of the renewal. m: so please let me know do you agree to keep the subscription to avoid the early termination fee. n: how much is the early termination fee? m: Please let me check. m: We appreciate your patience and apologize for the wait. m: Early termination fee would be XXX TWD. n: I see my continue order date is XX/11/2017, about 3 weeks later, suppose I don't see the mail then, if I contact you on XX/11/2017, I can cancel without paying termination fee right? m: We appreciate your patience and apologize for the wait. m: You can contact us to cancel the subscription after Jan 2018 and before Feb 2018. n: OK, thank you, I would keep the subscription now, and contact you after Jan 2018 and before Feb 2018. I think I can end the chat m: Thank you. m: Your next billing date is X Nov 2017. m: m: I hope I am able to resolve your issue as per your satisfaction. m: You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out. n: I have one more quesiton n: So if I don't do anything until 2018 Jan, I don't need to pay at 2017 Nov and Dec , right? m: You will be charged for your subscription because your subscription is active. m: Please complete your annual commitment and contact us to cancel the subscription after Jan 2018 and before Feb 2018 then you will not be charged further. n: so if I cancel now I'll have to pay XXXTWD and no futher cahrge, and if I cancel on 2018 Jan I'll need to pay at 2017 Nov and Dec that is XXXTWD right? m: I would suggest you to utilize your money to use your subscription instead of paying the early termination fee which you will pay for nothing. n: Ok, I change my mind to cancel now though paying for nothing, please help me cancel the plan, thank you. m: Please let me check with my resources and see what best we can do for you. m: We appreciate your patience and apologize for the wait. m: As I have checked with my resources as per the exception we are canceling the subscription and waiving off the early termination fee as per one time goodwill gesture. m: Are we still connected? n: yes m: Thank you for replying. n: sorry my English is not reaaly good that I can't under stand this sentence very well, is that just mean I need to pay XXXTWD termination fee? m: No I have stopped the billing for your subscription and you will not be charged further. n: Ok, so my plan has been canceled right? m: Yes. m: I hope I am able to resolve your issue as per your satisfaction. n: Thanks for your help, I think I can end the chat, appreciate for your help again. -- ~ Sent from my PCMan Combo ~ --

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