文长...... 上个月我在kipling官网购买3个包包,当时寄到美国a朋友家,billing ad.和shipping sd. 都是写a朋友家,官网很快出货也都收到了 结果过3,4天後,因同事要买,a朋友刚好不便,我就改寄b朋友家...一样billing ad.和\ shipping ad.改写b朋友家的住址,同一张信用卡,但这次买了300多美金, 结帐当天下午即收到已刷卡1万多元的简讯 隔天官网寄信给我,内文如下 Thank you for shopping at http://www.Kipling-USA.com. Unfortunately, your order is currently suspended because we are having difficulties obtaining authorization on your credit/bank/debit card. We sincerely apologize for this inconvenience. We will attempt to update your information and would appreciate your assistance in this process. First, please contact your credit card institution or issuing bank to verify the billing information you provided us matches the information they have on file for you. Next, please call our Customer Service Department at XXXXXXXXXX immediately so we may update your order with the correct information. You provided us with the following information: Name: XXXX Billing Address: ABCDE Credit Card ending with: **************00 We will automatically attempt to reprocess your order. If we are successful, you will receive an e-mail confirming your order and you will not need to complete the above-mentioned steps to process your order. If your order is still in suspended status at the end of the 48 hours from when this e-mail was sent, your order will be cancelled. We look forward to hearing from you. 我想说是不是我的BILLING AD.不对,结果打电话去告知说没有错,且银行已经刷卡成功 後来我很白痴的说我是台湾来的...她又问那你的BILLING AD.怎麽是美国?? 我就说那我马上改,请帮我确认後寄出!! 更改BILLING AD.後又写信去请他们确认,然後帮我寄出 结果官网回信如下 Thank you for contacting www.Kipling-USA.com. Please accept our apologies for the difficulties that you have experienced with your order xxxxxxxxx. Unfortunately, there is still a processing error with your payment information. You will need to contact us as soon as possible at xxxxxxxx with your updated or alternate credit or debit card information. We are open 24 hours a day for your convenience. Please do not submit any credit card information through email for security purposes. If you have additional questions, please visit our online Customer Service section. Again, thank you for contacting us. 请问大家...这样我到底该怎麽做呢?因为银行说有刷卡成功 可是官网又说授权有问题? 谢谢大家!! --

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