作者zo4 (猪<3)
看板IntlShopping
标题[问题] a&f kids 网购到瑕疵欲退货
时间Sun Jun 19 10:43:06 2011
衣服有很明显的瑕疵,附上照片去信问客服,有瑕疵的衣服退货是否拿的回运费$10
客服回了罐头信件如下(删掉一些客套话)
To ensure that we continue to provide exceptional quality, we need to
physically see any merchandise that didn’t meet your expectations. Here are
your options for returning your Lake placid:
Speed Exchange:
This is the quickest method because you send back the defective merchandise
while we send out your new merchandise.
We will charge you for the new merchandise ordered, waive both your return and
new outbound shipping fees and send it out via Standard Delivery.
请问这意思是我可以选购新的商品,然後退货+新商品的寄送运费都由他们负担?
While you wait for your new order, send us back the original defective
merchandise using the SmartLabel™ located on your invoice. We'll credit your
account once we receive it. To do a speed exchange, just
http://www.abercrombiekids.com/speedexchange
Basic Return:
Send the merchandise back to us using the SmartLabel™located on your invoice.
We’ll waive the smart label fee and credit your account once we receive it.
这个是不是没说运费是谁负担O.Q
Store Exchange:
Just bring your merchandise and your order invoice into any of our abercrombie
stores and one of our store models will take it from there.
这个也没说运费是谁负担O.Q
有人退货过吗?
只有在退货时购买新商品才不会在运费吃亏吗?
谢谢!
--
so~ft kitty, wa~rm kitty, little ball of fur
happy kitty, sleepy kitty, pur~ pur~ pur~
--
※ 发信站: 批踢踢实业坊(ptt.cc)
◆ From: 71.167.108.254
※ 编辑: zo4 来自: 71.167.108.254 (06/19 10:43)
1F:推 dean :Basic Return他不是说了,免掉送回的运费吗? XD 06/19 10:45
2F:→ dean :Store Exchange去店换,那有运费? XD 06/19 10:45
3F:→ zo4 :结果我刚发现那件衣服不是有瑕疵 是设计 囧 06/19 10:47
4F:推 moxv :为了让你快速收到,他们先charge你新品的价格+运费 06/19 10:56
5F:→ moxv :等收到你的退货确定是瑕疵,会refund瑕疵品的消费 06/19 10:57
6F:→ moxv :+退回的运费... 06/19 10:57
7F:推 B0038412 :A&F集团的你寄信附上瑕疵照片 通常都是直接寄新的 06/19 12:00
8F:→ thatthat :我最近也才有跟你一样的问题,衣服有瑕疵,我是拿到店 06/20 12:04
9F:→ thatthat :里换,但要注意,店里无法换到一样的,变成我必须拿一件 06/20 12:05
10F:→ thatthat :然後补差价,但通常店里的折扣并没有比网路好,网路一 06/20 12:06
11F:→ thatthat :般有折扣都是旧款衣服,店里都比较新款,另一方式就是 06/20 12:08
12F:→ thatthat :直接退货,只是会想,又少买一件便宜的衣服了 06/20 12:15