谢谢板友推文的建议,我写信去反映後他告知我说要寄一个新商品给我,也寄出了 并要我寄原商品回去给他,但我看完信後还是有疑问,所以再上来请教 1.我买的价格(86美金)跟新订单(107美金)的价格不一样,我看他的来信好像是说这是 她帮我做了一个新订单,到时会退款给我新订单的金额,以下为原文 To ensure your replacement order isn't held up by delays in customs, I created the replacement order with charges and refunded your original order. The charge for this order is $107.47, and the refund is in the same amount. Both the charge and refund will be applied to the credit card used on the original order; the refund will appear in the next 3-5 business days. Once processed, you'll be able to see the refund request here: 请问他的意思是我理解的这样吗?还是我变成要付新订单的金额? 而且她这笔订单价格好像有被课税的风险 2.如果我要寄回去给AMAZON,我是寄到他们的哪里好(地址)?收件人是写AMAZON CUSTOMER SERVICE?一般而言便宜又安全的寄回去方法是哪一种呢?空海运哪种 方式便宜,以下为原文 I would also request you to please return the damaged DVD to us via most economical return shipping method and let us know the return shipping cost and we will refund you the same. 3.第二封信的内容我更不懂了,我的感觉是他跟我请两次款,可是会再退款 但好像又变成是退第一次的86美金而非第一封的107.47美金,这样不是不公平? 毕竟我购买时是86美金(含运),原文如下,请板友帮我确认一下他的意思为何 We're writing to let you know we processed your refund of $107.47 for your Order 1XX-XXXXX-XXX0. This refund is for the following item(s): Item: Mahler Symphonies 1-7 [Blu-ray] Quantity: 1 ASIN: Reason for refund: Item not satisfactory Here's the breakdown of your refund for this item: Item Refund: $76.99 Shipping Refund: $8.98 Goodwill Refund: $21.50 We'll apply your refund to the following payment method(s): Visa Credit Card [expiring on XX /20XX]: $85.97 Visa Credit Card [expiring on XX/20XX]: $21.50 This amount has been credited to your payment method and will appear when your bank has processed it. 很长的文章 ,谢谢板友的看完及帮忙! --

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