作者LongRanger (孤星)
看板IntlShopping
标题Re: [问题] Amazon寄来一封退款信
时间Tue Jun 12 17:03:46 2012
※ 引述《iozz (我爱这里!)》之铭言:
: 标题: [问题] Amazon寄来一封退款信
: 时间: Tue Jun 12 16:49:49 2012
:
: 想请问我最近在Amazon订了两本书
: 会拖到七月才到
:
: 但今天却收到一封奇怪的来信
: 怎麽突然额外又退款给我呢?
: 这样是表示我的订单被取消了吗 =.=
:
: 看不太懂亚马逊这封来信的用意
: 麻烦大家帮我解惑一下,谢谢您 ^^
:
: --
:
: Hello,
:
: We're writing to let you know we processed your refund of $35.89 for your
: Order 105-7895582-7608236.
:
: This refund is for the following item(s):
:
: Item: Book 1
: Quantity: 1
: ASIN: 1118109791
: Reason for refund: Customer return
:
: Here's the breakdown of your refund for this item:
:
: Item Refund: $25.49
: Shipping Refund: $7.49
: Restocking Fee Refund Deduction: ($12.75)
:
: Item: Book 2
: Quantity: 1
: ASIN: 1935707833
: Reason for refund: Customer return
:
: Here's the breakdown of your refund for this item:
:
: Item Refund: $16.36
: Shipping Refund: $7.48
: Restocking Fee Refund Deduction: ($8.18)
:
: We'll apply your refund to the following payment method(s):
:
: MasterCard Credit Card [expiring on 10/2014]: $35.89
:
: This amount has been credited to your payment method and will appear when
: your bank has processed it.
:
:
: --
:
※ 发信站: 批踢踢实业坊(ptt.cc)
: ◆ From: 114.27.115.9
: → george1343 :他只说他要退款给你 没说为什麽... 06/12 16:52
那没有写? 不是有写...Reason for refund: Customer return
你是不是点了甚麽还是这两本书不出了? 不过怎麽看都是客户退书...
--
※ 发信站: 批踢踢实业坊(ptt.cc)
◆ From: 114.36.61.168
1F:推 iozz :我没有主动退书,而且订单上的状态已经是shipped 06/12 17:17
2F:→ iozz :所以才觉得超级内闷... 我在写信去问问客服好了 06/12 17:17
3F:→ george1343 :看原原PO的文章并没有要取消的意思 但amazon就退款给 06/12 18:27
4F:→ george1343 :他 代表Amazon是因为某些原因而取消他的订单 06/12 18:28
5F:→ george1343 :而amazon给他的信只有写Customer return并没有写别的 06/12 18:29
6F:→ george1343 :所以我才会说amazon没有告诉他为什麽 06/12 18:30
7F:→ george1343 :最好的解决方法就是写信去问罗~ 06/12 18:30
8F:推 eric12356 :楼上完全误会那封信的意思了吧= = 06/12 19:07
9F:→ eric12356 :那栏叫做"退款原因:" 06/12 19:08
10F:→ eric12356 :而後面写的退款原因就是客户退还。 06/12 19:08
11F:→ eric12356 :清清楚楚就写了原因是顾客退货了.... 06/12 19:09
12F:→ eric12356 :所以才会有扣掉运费根重新上架费等差额,不过你後面 06/12 19:09
13F:→ eric12356 :说的没错,既然你没有做过退货的动作,那就问amazon 06/12 19:09
14F:→ eric12356 :吧....Live Chat很好用的 06/12 19:09