我是2/3下单，系统显示2/18到货，结果到现在也都还没到 前两天写信去客服，然後首先收到跟你差不多的系统回覆 不过我的多了一句 "we’ll get back to you within 4 hours" 果然我很快就收到真的客服回覆，如下 Hello XXX, Thanks for your email - I’m sorry you’re still waiting for your order 669564xx to arrive. I’ve checked your order confirmation email and can see your order is being delivered by your local postal service and was due to arrive by 18/02/2013. Please allow another 10 working days in case there are any postal delays in your area. If you haven’t received your order by 05/03/2013, do get back in touch. As there isn’t a tracking number available for this order, we can’t see its current location. However your local Post Office may be able to look into this if you contact them directly. It would also be worth checking with your neighbours and in any safe places a parcel might be left, in case it was delivered whilst you weren’t around. I hope that your order arrives with you soon. Please let me know if you have any further questions - I’ll be happy to help. Best wishes, Tara ASOS Customer Care www.ASOS.com P.S. Don’t forget to keep your account info up to date. To check or update your details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done). 感觉是满有诚意+合情合理 反正免运费 & 台湾过年放9天，所以有点耐心吧 ※ 引述《qqtinapp (tina)》之铭言： : 这或许是篇讨拍文 : 不喜欢者可以先左转,谢谢 :) : ______________________________________________________________________________ : 首先来个前情提要： : 我在1/28下订单,系统显示1/29出货,我也有收到email确认 : 信里预计是2/12会收到 : 本来想说卡到过年时节,一定会比较慢,也就没什麽期待会准时 : 但是现在年都过完了,我到现在还没收到！(￣□￣|||)a : 版上有些比较晚订的都收到了,让我实在是有点担心Q_Q : 就直接寄信给asos的客服 : 想说他们应该帮我找找我的包裹吧！？ : 可能是我内容没打什麽,只使用他们的分类 : Subject of your query：where is my order？附上我的订单编号 : 结果客服就回... : 以下: : Hello, : Just to let you know that we’ve received your email and will be in touch : as soon as we can. : In the meantime, did you know we have a help section on the website? : Click here to check it out – you may find the answer to your question here. : There’s no need to reply to this email, we just wanted to keep you updated. : Best wishes, : ASOS Anya : PS – We’re really busy at the moment but there’s no need to resend : your email – we’re on it! : ______________________________________________________________________________ : 看完信件内容我脸都绿了！而且非常生气！ : 我知道平信寄出没办法追踪,但是已经快要一个月还没收到 : 也只是寄信问想知道我的包裹到底在哪里 : 客服的回信让我非常的不开心 : 感觉我在找他们麻烦,还说他其实可以不用回覆我的信！？ : 只是丢给我个官方问与答的连结,就结束了！ : 天啊！我真的是第一次遇到这种情况 : 请问.....真的是我太敏感吗Q_Q? 还是国外的客服都这样呢？ : 还是其实等再久都是正常的呢？我只是想要收到我的包裹而已阿！ : 最後再问问..... : 大家觉得我会收到包裹吗？还是直接态度强硬点请客服退款给我呢？ : 谢谢大家看完这落落长的碎念文T.T --

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