之前在网路上帮朋友购买一个包包 结果送来之後她不喜欢想退货 但是在那个网站上看到退货的资讯 只说如果要退货就寄到下方的信箱 还有说如果要退货的话会收物品价格的10~15%负担寄回去的shipping 收到包包看到不喜欢那天就马上寄信了 结果隔天收到她的回信 内容如下: Hi, Thanks for your patience and understanding. I do apologize that you were not satisfied with your order, and I hope that you will come back to us in the future. As per your return policy per the website, once you return the item to the below address, we will fully refund you less the 15% restocking fee as well we will not refund you the initial shipping charges as well as your return fee. Please in your return, please include your order number, as that will be your return tag, and we can easily identify and expedite the process. We do suggest you purchase tracking and or confirmation, as some shipments to our office has been delayed. We ask that you do not declare the package for more than what we declared the items at initially on your original shipment. Thanks again for your patience, and we look forward to your reply, please do let us know if you are sending back your purchase, so we can look for it in the mail, thanks. 因为看不是很懂 加上寄件的地方显示是中国的广州 所以我又寄了一封中文的信请她说明一下退货的方式 但是等了两天都没回 我又再写一封英文的mail询问她 我看了一下包裹 里面只有发票还有一个FedEx的label 照理来说应该是return label 但是那张上面的收件人是我 跟包装外面那张一样 我又再寄了两次信给她 一样是完全没有回覆 所以今天我去了FedEx一趟 她们说那张没办法寄回去原寄件人那边 也就是说那张的确不是return label 如果我要寄过去的话(标签上有她们的地址) 邮资要94美金 从上礼拜三收到包包到今天 我已经寄了六次信给她 只有第一次有回 之後怎麽寄都不回 而网站上面的连络资讯只有一个信箱(和return的信箱不同) 我也寄了 也没有客服电话 但这个购物网站看起来也不算小公司 之前我家人和朋友都在上面买过东西 但是没有退货所以没有相关问题 我想应该不是诈骗集团 不知道有没有人知道这样我应该要怎麽处理 可以写信跟她说如果再不回覆我就诉诸法律处理吗? 信件要怎麽写会比较好呢? 因为那个包包价值一百多美金 朋友不喜欢摆在那边也没用 不想浪费那个钱 麻烦板上的神人帮我个忙 指导我一下该怎麽做比较好 谢谢了 感激不尽 --

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