Job Title: Field Service Engineer Location, Torrance, CA Full-Time SeqGen, Inc has an immediate opening for an entry level Junior Field Service Engineer. No prior experience is required. An intensive three month training program will be provided. The Field Service Engineer (FSE) is the face of SeqGen to customers. Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation. The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to help drive service revenue sales while ensuring strong customer contract retention rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSEs provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success. Responsibilities: Repair, install, diagnose and maintain a variety of laboratory equipment products Performs routine preventive maintenance on a variety of laboratory equipment , including proper completion of checklists and documentation of all work performed Maintaining communications with customers and office personnel to ensure resolution and proper customer satisfaction Willingness to learn new technologies and certifications and apply knowledge in field Supports the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation and ISO registration. Travel frequently to customers by ground, train and air transportation as needed Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques Effectively manage company assets to include company vehicle, computer, parts, test equipment and tools. Essential Functions: Hands-on experience as a field technician Ability to travel overnight at a minimum of 30%. Up to 90% may be required. Maintain a valid US driver's license and safe driving record. Ability to bend, squat, stretch, and reach on a daily basis in a service function Ability to work in a fast paced environment Ability to "think outside of the box" in order to support the customer A self-starter able to work with minimal oversight, have the ability to work independently or within a team to determine and develop the best approach to solutions. Benefits offered: Paid time off 50% match Health insurance on select plans 401(K) with 5% match Travel per-diem Life Insurance Salary: 48K, 12%-20% raise may apply after initial three month probationary training period. Please send your resume to: [email protected] --

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