Title: Chinese-Speaking Investigation Specialist 现正招聘2021 一月人员，伦敦办公室目前全面在家工作至明年6月底，6月底前可以在不 同城市只要有在英国就可以～) Contract: 6-Month Fixed Contract with possibility to extend the contract Salary: 27k/year + benefit package pro rata Holiday: 25 days/year + bank holidays Start Time: January 2021 公司福利：Amazon 员工折扣、线上课程、保险、弹性上班时间、公司内部气氛极佳、同 事都很好相处，不定时举办活动，疫情期间改为线上活动，完善的训练不用担心会有太多 挫折，公司提供各种所需设备（公司笔电是基本）。有问题欢迎询问，帮忙内推！！ ＊之前没有成功的可以再试试看，有新进同事也是二次面试上得，一回生二回熟，这次一 定可的！打工度假签证也可以～只要还没过期并有满6个月即可喔。公司正在扩大，所以 需要更多调查员。 ＣＶ寄到：[email protected] Role Requirements * Investigate suspicious buyer activity and behaviour that could pose a risk t o Amazon, our customer’s, or merchants. * Communicate via email and telephone with buyers, merchants, and other extern al and internal customers to make informed decisions about risk. * Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. * Take appropriate action based on established procedures and document those a ctions. When procedures are not available, follow established escalation paths to ensure resolution. * Participate in other special projects/assignments and Partner with appropria te business teams as necessary. * Achieve weekly productivity and quality standards for investigations. * Experienced in the internet space and capable of succeeding in a fast-paced team environment. * Be prepared to be flexible with working hours and work Saturdays and/or Sund ays. BASIC QUALIFICATIONS * Excellent written and spoken Mandarin and English skills and an ability to c ompose grammatically correct, concise and accurate written responses * Excellent interpersonal skills, with the ability to communicate complex issu es correctly and clearly to both internal and external customers * Demonstrated ability to work independently and make complex investigation de cisions with little to no guidance * Excellent problem solving skills * Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience. * Demonstrated ability to analyze problems logically * Self-disciplined, diligent, proactive and detail oriented * Strong organizational skills * Effective prioritization of work time to ensure productivity, fulfill depart ment standards for time spent and individually prioritize multiple tasks of co mpeting urgency * Demonstrated ability to exceed expectations with regard to performance and i ndividual contribution * Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns * Ability to maintain high levels of confidentiality and data security standar ds * Experience with Microsoft Office, including Outlook, Word, and Excel * Passionate commitment to Amazon's emergence as the world's most customer-cen tric company --

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