作者hanconquer (I love By2)
看板iPhone
标题[讨论] iPhone 5S 电池门问题处理
时间Sun Nov 17 01:39:09 2013
我和我妹用的都是美国水货5S
但碰到电池门的是我妹
我妹说他的5S只经过一个上午就必须充电
其中只是偶尔查看一下Facebook而已
其实我一开始认为是设定上的问题
但他的iPhone是我帮他设定的
而我算是满了解Apple产品的
理论上是不该掉那麽快
後来做了一些测试
充饱电用了不久就剩下85%
放着不用,不到一小时也能掉3%(没背景APP)
最後,我求助Apple Support
但不是找台湾的
而是去美国的Apple网站,找到客服直接线上聊
我节录关於维修的重点,Peter是我,英文不是很好:
Emily:
Ok, we would really need to have it replaced in the country to which it was
purchased Peter. Taiwan has local laws and or import regulations that
prohibit the availability of some iPhone models, and service cannot be
provided. We may be able to find an Apple Authorized Service Provider for you.
Emily:
Do you live near an Apple Retail Store?
Peter:
Apple Authorized Service Provider in Taiwan? Will it cost because my iPhone
was not bought at Taiwan?
Peter:
Yes, I live near an Apple Retail Store
Emily:
Oh great!!!
Emily:
Peter, this is great news. The store in your area would be able to issue you a
replacement.
Peter:
Will it cost?
Emily:
No, your device is covered under limited warranty!
Emily:
The battery issue will be taken care of with the limited warranty Peter.
Emily:
Gosh I am so glad you have an Apple Store nearby.
Peter:
So will I get a new one or a refurbished one or just replace the battery?
Emily:
The Apple Retail Store does not work with refurbished devices,
Peter:
So which will i get?
Emily:
I can not say for certain, but the store will be able to provide you with more
information.
大意是说,电池门的水货机可以拿到台湾的Apple授权维修中心去,
会免费处理到好,但是会怎麽处理他不确定。
明天我就会拿去问问看了,但我有不详的预感......
怎麽可能不收费,能帮我送修就该偷笑了吧
各位有电池门中标的吗?
请问後续怎麽处理的呢?
不管是不是水货机都请发表一下心得吧,谢谢!
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※ 发信站: 批踢踢实业坊(ptt.cc)
◆ From: 114.34.170.185
1F:推 kevinshe520:美国的客服人员好有人性XD 没有NPC感 11/17 02:10
※ 编辑: hanconquer 来自: 114.34.170.185 (11/17 02:18)
2F:推 serena1008:对啊oh great 还有gosh I'm so glad 感觉都好人性化XD 11/17 02:18
3F:推 iamhuei01:1感觉_揪甘心诶 11/17 08:44
4F:推 eu7908:能这样沟通英文很好了阿XD 11/17 09:25
5F:→ kiwigglong:apple retail store是指苹果直营店,原po怎麽跟客服说你 11/17 10:19
6F:→ kiwigglong:附近有勒@@? 11/17 10:19
7F:→ kiwigglong:应该是Apple Authorized Service Provider才对... 11/17 10:21
8F:推 uoyihc:原po跟客服指的会不会是不同的东西?@@ 11/17 20:22